FAQs
General Questions? You can reach our support team via email at support@kingsfieldfitness.com. We do our best to respond to all inquires as soon as possible.
What are your shipping charges? We provide ground shipping for $19.95 on Continental USA orders & $29.95 on Non-Continental orders.
What is your warranty? We offer a 30 Day Risk-Free Trial for all Kingsfield Active Recovery items. We also offer a 1 year limited warranty on all Kingsfield Active Recovery purchased at full price directly from our website.
Do you ship to my location? We currently ship to the United States, Canada, and Europe. If you are outside this area, check with us to see if we can find a solution.
I have a question about wholesale orders? For wholesale orders please email us at info@kingsfieldfitness.com.
How do I use the recovery equipment? Each product comes with detailed instructions on how to use it. If you have any questions or need additional guidance, please don't hesitate to contact us. You can also check out our blog and social media accounts for tips and tricks on how to optimize your recovery routine.
What is your return policy? We offer a 30 day, hassle free return policy. Just send back the item in or close to its original condition.
Customers who have purchased Products from KingsfieldFitness.com have within 30 days from the time they receive the Product(s) to return the Product(s) for a full refund. Once an order has been placed, it cannot be canceled or modified. Products that were not purchased on KingsfieldFitness.com are not eligible for return under this policy. Products must be returned in their original condition in their original and undamaged packaging to be eligible for return.
To request a refund, please send an email to support@kingsfieldfitness.com with your order number in the subject line. A sales representative will advise of your return eligibility and/or any additional action(s) that needs to be taken. You may then be issued a Return Merchandise Authorization ("RMA") number that will be emailed to you with further instructions. Please ship Products in its original packaging back to Kingsfield Fitness. Additional Product return instructions may be required.
Kingsfield Fitness will pay for return shipping on all exchanges for damaged/defective product or in cases of our order errors within 30 days. For all other returns, you are responsible for shipping the product back to us via a traceable method. Original shipping fees are non-refundable. Kingsfield Fitness is not responsible for any returned Products lost or damaged in transit.
For any order related questions or concerns, please contact Customer Service at support@kingsfieldfitness.com. Please be sure to always reference your order number.